Tuesday, November 12, 2019 - 9 AM to 4 PM
Wednesday, November 13, 2019 - 9 AM to 4 PM
The best community transit managers in the country have the initials “CCTM” after their name. They have proven their excellence by becoming recognized as Certified Community Transit Managers. CCTM status marks the greatest performance and highest efficiency in the community transportation industry; it is proof of the ability to manage a comprehensive and dynamic community transportation system.
For those state agency personnel who work in our industry, CTPA certification affords states’ highest caliber public servants with recognition for their knowledge and accomplishments in working with public and community transportation grants programs.
This two-day course reviews all the management skills covered in the respective CCTM and CTPA examinations.
Participants who wish to pursue certification will be required to submit the CCTM application form or CTPA application form for approval at least two weeks prior to taking the certification examination.
Questions on the application forms? Contact Len Cahill, CTAA's Director of Professional Development Services, at email@example.com or 202-415-9653.
Training Agenda - Day 1:
Service Planning and System Development:
- Transit System Service Design and Configuration
- Transit System Role in the Community
- Responding to Change
- Translating Organizational Purpose and Mission into Measurable, Performance-Driven Management of your Transit Organization.
Budgeting and Financial Management:
- Credit: Lines of Credit, Secured and Unsecured Debt
- Long Term Finance: Capital Projects and Replacement of Capital Assets
- Financial Security: Cyber security, Fraud Control, Cash Management
- Funding Streams
- Relating Local Economics to your Transit Financial Goals
- Performance Management and Measurement
- Annual Audits as a Management Tool
Transportation Operations Management:
Training Agenda - Day 2:
- Policies and Procedures
- Safety and Risk Management
- Customer Service
- Operational Performance Management and Measurement
- Ensuring Accessibility to Persons with Disabilities
Human Resource Management:
- Personnel Management
- Compliance with Applicable Laws and Regulations
- Professional Development and Training for Your Staff
- Utilizing Volunteers in your Organization
- Addressing conflict and issues in the workplace
Procurement and Contract Management:
- Determining the need
- Developing specifications
- Determining the procurement mechanism and (if appropriate), the pool of qualified prospective vendors or suppliers
- Issuing and carrying out the solicitation
- Selecting the vendor or supplier
- Executing a contract or comparable procurement document
- Abiding by the terms of the contract - monitoring the contractor as appropriate
- Accepting the goods or services the contractor provides in accordance with your specifications
- Closing out the contract
- Board Roles and Responsibilities
- Advisory Committees
- Organizational Mission and Purpose
- Advocacy and Engagement with Elected Leaders and Stakeholders
Transportation Grants Management (CTPA only)
- Types of state roles vis-à-vis grantees and sub-recipients Advisory Committees
- Grantee communication
- Intergovernmental relations
- Reporting and reviews
- Regal requirements and assuring effective performance
Certification Examination (1 to 4 PM - attendees may depart after finishing their exam)
Presented by: Chris Zeilinger, Community Transportation Association of America (CTAA)
Cost: $190. PPTA cancellation policy applies.Parking:
Free parking is available at Capital Area Transit.
Lodging: PennTRAIN has secured a block of rooms at the TownePlace Suites Harrisburg Hershey, located at 450 Friendship Road, Harrisburg, PA 17111. Rooms are available at a discounted rate of $117 per night, plus taxes and fees, for the nights of November 11 & 12. Click here to book online, or call 717-558-0200 to book over the phone (mention PPTA to secure the discounted rate). Rooms will be released on October 28.
Meals: The TownePlace Suites provides a complimentary hot breakfast for overnight guests. Lunch and breaks will be provided during the training. Please inform Sara Bowden at firstname.lastname@example.org of any dietary restrictions at least one week in advance.
Attire: Casual. Because it can be a challenge to keep the meeting room at a temperature that accommodates everyone, we recommend bringing a sweater or jacket to stay comfortable.
Available Seats: 20
Capital Area Transit is located at:
901 N Cameron St, Harrisburg, PA 17101