Wednesday, January 15, 2020 - 10 AM to 5 PM
Thursday, January 16, 2020 - 8 AM to 3 PM
CTAA’s Certified Community Transit Supervisor training program addresses core transit industry supervisory skills in front line management, human resources management, operations and safety management and performance-based management. To meet the unique challenge facing these important personnel, CTAA has developed the “all new” Certified Community Transit Supervisor “6.0” program. This two-day classroom workshop has been updated to include a wide variety of skills necessary to successfully manage front-line employees and a web-based prerequisite course.
The web-based program (taken prior to the classroom training) will include the supervisor’s role, succeeding as a new supervisor, communicating effectively, leading your team, coaching and counseling, conflict management and decision making, and transit supervisor responsibilities.
Trainees will receive a manual including reference material, sample documents, and other management aids for the front-line supervisor. At the conclusion of this training, class participants are tested in their mastery of these areas. All trainees who successfully complete the examination component of the workshop will be professionally certified by CTAA as Certified Community Transportation Supervisors (CCTS); this certification will be valid for three years, whereupon the supervisor will need to recertify.
Leadership and the Supervisor's Role
- Concept of Supervision
- The Peter Principle
- Adjusting to Change
- What the Experts Say
- Leadership Styles
- Nature of Supervision
- Decision Making
Team Building and Team Styles
- Effective Team Building
- Team Styles and Structure
- Group Facilitation Skills
- Defining Your Team
- Honoring Success
- Creating Understanding
- One Way/Two Way Communication
- Communication Barriers
- 44 Effective Communication Tips
- Recruitment and Selection / Retention
- The Performance Code
- Positive and Negative Feedback
- When to Coach and When to Counsel
- The Practical Coach
- Performance Gap Analysis
- Positive and Progressive Discipline
- Strategies for Resolving Conflict
- Emotional Employees
- Motivational Skills
The CCTS Test
- Test Preparation
- Test Administration
- Course Evaluation
- Certification Examination
Presented by: Michael Noel, c/o Community Transportation Association of America (CTAA)
Cost: $190. PPTA cancellation policy applies.
Parking: Free parking is available at Capital Area Transit.
Lodging: PennTRAIN has secured a block of rooms at the TownePlace Suites Harrisburg Hershey, located at 450 Friendship Road, Harrisburg, PA 17111. Rooms are available at a discounted rate of $117 per night, plus taxes and fees, for the nights of January 14 & 15. Click here to book online, or call 717-558-0200 to book over the phone (mention PPTA to secure the discounted rate). Rooms will be released on December 31.
Meals: The TownePlace Suites provides a complimentary hot breakfast for overnight guests. Lunch and breaks will be provided during the training. Please inform Sara Bowden at firstname.lastname@example.org of any dietary restrictions at least one week in advance.
Attire: Casual. Because it can be a challenge to keep the meeting room at a temperature that accommodates everyone, we recommend bringing a sweater or jacket to stay comfortable.
Available Seats: 25
Capital Area Transit is located at:
901 N Cameron St, Harrisburg, PA 17101