PennTRAIN: Customer Driven Service

  • 05/13/2020
  • 10:00 AM - 4:00 PM
  • Trolleyworks Conference Room at Altoona Metro Transit (AMTRAN) in Altoona
  • 36

Registration


Registration is closed

POSTPONED
All in-person events scheduled to be conducted by PennTRAIN are cancelled through May 31, 2020 as collectively, we work to slow the spread of the COVID-19 pandemic across Pennsylvania.


Wednesday, May 13, 2020 - 10 AM to 4 PM

This transit-specific training workshop walks the participants through a comprehensive training of why customer service is important, how customer service is a reflection of the organization’s culture, the vital role of the dispatcher in customer service, what transit customers want, need, and expect from the service provider, as well as how morale and stress affect customer service. While much attention is given to the role of the transit operator, every employee in the organization will benefit from the materials presented.

All participants will receive a copy of the Participant’s Guide, along with an electronic version that includes all videos, power points, exercises and an E-learner’s Guide that they can then use when back at their agency to review Customer Driven Service.

Presented by: Michael Noel, Noel Training & Consulting, LLC

Cost: $99. PPTA cancellation policy applies.

Parking: Free, ample street parking is available at the Trolleyworks Conference Room.

Lodging: PennTRAIN has secured a block of rooms at the Fairfield by Marriott, located at 2915 Pleasant Valley Boulevard, Altoona, PA 16602. Rooms are available at the discounted rate of $96 per night, plus taxes and fees, on the night of Tuesday, May 12, 2020. Click here to book online, or call 814-946-0422 and ask for the PennTRAIN block to book over the phone. The block will be released on Tuesday, April 28, 2020.

Meals: The Fairfield by Marriott provides a complimentary breakfast for overnight guests. Lunch and breaks will be provided during the training. Please inform Sara Bowden at sara@ppta.net of any dietary restrictions at least one week in advance.

Attire: Casual. Because it can be a challenge to keep the meeting room at a temperature that accommodates everyone, we recommend bringing a sweater or jacket to stay comfortable.

Available Seats: 36

The Trolleyworks Conference Room at Altoona Metro Transit is located at:
3316 5th Ave, Altoona, PA 16602

Pennsylvania Public Transportation Association is a 501(c)6 non-profit organization. 115 Pine Street, Harrisburg, PA 17101

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