Thursday, April 22, 2021 9-11 AM & 1-3 PM (both sessions are required)
This transit-specific training workshop walks the participants through a comprehensive training of why customer service is important, how customer service is a reflection of the organization’s culture, the vital role of the dispatcher in customer service, what transit customers want, need, and expect from the service provider, as well as how morale and stress affect customer service. While much attention is given to the role of the transit operator, every employee in the organization will benefit from the materials presented.
Presented by: Michael Noel, Noel Training & Consulting, LLC
Cost: No charge. PennTRAIN has worked with PennDOT to waive registration fees for PPTA members through May 31, 2021.
Registration Limit: 36 NOTE: Because registration for this course is limited, all registrants will be expected to attend. If a registered person is not able to participate, they must inform PennTRAIN by emailing penntrain@ppta.net with as much notice as possible so that their seat may be made available to other interested parties.
Internet Access Required. This course will be presented via Zoom, and attendees must have an internet connection in order to participate. Because this course will include multiple videos, we recommend reviewing Zoom's system requirements in advance to be sure your internet connection will support the video feeds without issue. Links to join each session will be provided in advance via email.
Pennsylvania Public Transportation Association is a 501(c)6 non-profit organization. 115 Pine Street, Harrisburg, PA 17101
