Serving with Empathy Post-Pandemic
August 18, 2021, 10:00 - 11:30 AM
For more than a year we have experienced varying levels of fear, isolation and anxiety that has lead to depression, lower energy, drug/alcohol use and stress. Now that Pennsylvania has re-opened, how is the riding public adjusting? What about co-workers, those who were on the frontlines the entire time verses those who worked from home? This session will provide research, common sense and peer-exchange to explore ideas for how we can provide empathetic service, to our external and internal customers, that will allow for a graceful re-entry to life and a re-birth of our communities.
Instructor: Kristen Joyner, KJ Backpack LLC
Target Audience: Transit Managers, Supervisors, Trainers, Administrative Staff and Frontline Employees.
We hope you’ll join us Aug 26, 2021!
Cancellation Policy - This is an online class developed for the transit professionals of PPTA. It does cost the organization to produce the classes. If you are unable to attend, please let us know ten-days before the start of the class. If you sign up, then do not show up for the day of class or you cancel last minute, your agency will be subject to a cancellation fee.
Pennsylvania Public Transportation Association is a 501(c)6 non-profit organization. 115 Pine Street, Harrisburg, PA 17101