Wednesday, October 23, 2024 - 10 AM to 5 PM
Thursday, October 24, 2024 - 8 AM to 3:30 PM
Location:
Historic Americus Hotel, A Trademark Collection by Wyndham
555 Hamilton Street
Allentown, PA 18101
A training and certification program for front-line transit managers and supervisors
The front-line supervisor has a pivotal role in the transit organization. He or she is accountable for most of the day-to-day success of its operations. Many supervisors are promoted from within the ranks of the operating staff, while others come from a variety of backgrounds and must learn to effectively supervise. In their supervisory role, these individuals must also understand the overall objectives and mission of the transit organization, and they must be able to convey its practices, principles, and priorities to the operating staff.
To meet the unique challenge facing these important personnel, CTAA has developed the “new” Certified Community Transit Supervisor 7.0 program. This two-day classroom workshop has been updated to include a wide variety of skills necessary to successfully manage front-line employees and a web-based prerequisite course to be completed by registrants prior to the workshop. The web-based prerequisite course will include the supervisor’s role, succeeding as a new supervisor, communicating effectively, leading your team, coaching and counseling, conflict management and decision making, and transit supervisor responsibilities.
At the conclusion of this training, class participants are tested in their mastery of these areas. Having passed the examination component, trainees will be professionally certified by CTAA as Certified Community Transportation Supervisors (CCTS); this certification will be valid for three years, whereupon the supervisor must recertify to keep the CCTS designation.
Trainees will receive a manual including reference material, sample documents, and other management aids for the front-line supervisor.
Course Prerequisite:
CTAA, in partnership with the Center for Transportation eLearning (CTeL), has developed a web-based prerequisite course (approximately 4-6 hours) to provide the basic skills training necessary for new and veteran managers and supervisors.
The web-based program (taken prior to the classroom training) will include the supervisor’s role, succeeding as a new supervisor, communicating effectively, leading your team, coaching and counseling, conflict management and decision making, and transit supervisor responsibilities.
Day 1
Leadership and the Supervisor's Role
- Concept of Supervision
- The Peter Principle
- Adjusting to Change
- What the Experts Say
- Ethics
- Leadership Styles
- Nature of Supervision
- Decision Making
Team Building and Team Styles
- Effective Team Building
- Team Styles and Structure
- Group Facilitation Skills
- Defining Your Team
- Honoring Success
Day 2
Communication Skills
- Creating Understanding
- One Way/Two Way Communication
- Communication Barriers
- 44 Effective Communication Tip
Employee Management
- Recruitment and Selection / Retention
- The Performance Code
- Positive and Negative Feedback
- When to Coach and When to Counsel
- The Practical Coach
- Performance Gap Analysis
- Positive and Progressive Discipline
- Strategies for Resolving Conflict
- Employee Emotions
- Motivational Skills
The CCTS Test
- Test Preparation
- Test Administration
- Course Evaluation
- Certification Examination
Presented by: Michael Noel, c/o Community Transportation Association of America (CTAA)
Cost:
- PPTA Members: $190
- Out of State: $395
PPTA cancellation policy applies.
Lodging: Historic Americus Hotel, 555 Hamilton Street, Allentown, PA 18101
Check-in: 4pm
Check-out: 12pm
Room block rate: $155
Book your hotel online by calling 610-437-2327 to make your reservation under the Block Name: PENNTRAIN CCTS by September 23, 2024
Meals: Lunch and breaks will be provided during the training. Please indicate any dietary restrictions on your registration.
Attire: Casual. Because it can be a challenge to keep the meeting room at a temperature that accommodates everyone, we recommend bringing a sweater or jacket to stay comfortable.
Available Seats: 25
