PennTRAIN: Master Trainer Program YORK

  • 11/16/2021
  • 9:00 AM
  • 11/18/2021
  • 5:00 PM
  • rabbittransit in York, PA
  • 3


Registration is closed

Tuesday, November 16, 2021 - 9 AM to 5 PM
Wednesday, November 17, 2021 - 8 AM to 5 PM
Thursday, November 18, 2021 - 8 AM to 3:30 PM

NOTE: This is an in-person course open to fully vaccinated individuals. Additional future classes will be offered for those who are unable to participate in this session of this course. 

Here's what you need to know before you go (as of October 10, 2021).

  1. Masks and Social Distancing will be expected and enforced.
  2. Speakers will be unmasked and properly socially distanced while training. 
  3. PennTRAIN requires this waiver to attend any in-person class. Please complete this form in advance and email to Kristen, as part of your registration. 

PennTRAIN’s new Master Trainer Program is a Train-the-Trainer course that teaches best practices to bus operators. Through a combination of self-paced study and a three-day instructor-led course incorporating hands-on training, Master Trainer Graduates will exit the program with the knowledge and skills necessary to coach their colleagues to be safe and effective bus operators.

The Master Trainer Program is exclusively designed for public transit employees whose job responsibilities include training. We recommend utilizing TAPTCO's tips on how to select a trainer.

Deadline to Register: October 15, 2021. After this date, the course will be opened to TransitSCORE graduates on the waiting list. 


Advance Work: Before attending the instructor-led course, participants must complete all of the following training programs. Each program is available online at any time.

  1. PennTRAIN’s Transit 101 (2 hours and 15 minutes)
  2. TSI’s Transit Bus Nomenclature (37 minutes)
  3. TSI’s Fatigue and Sleep Apnea Awareness for Transit Employees (50 minutes)
  4. TSI’s SMS Awareness (1 hour)
  5. TSI’s Curbing Transit Employee Distracted Driving (30 minutes)
  6. TAPTCO’s Trainer Certification Program (3 hours, 9 minutes) access provided upon registration

Instructor-Led Training: The three-day course, which is offered twice per year, will cover the following topics (exact outline is subject to change):

Day One

  • Training Methods
    • Lecture techniques
    • Platform skills
  • Adult Learning Principles
    • Types of students
    • Types of classrooms
    • Student questions and actions
  • Initial presentations
  • Identifying Training Objectives
    • Understanding the outcome desired
    • Using established objectives
    • Developing objectives

Day Two

  • Lesson Planning
    • Anatomy of a lesson plan
    • Understanding the lesson plans of others
    • Creating your own lesson plan
    • Understanding training time management
  • Special Situations
    • Emergencies, accidents, and special situations
    • Security situations
    • Medical and during class emergencies
  • Instructor Etiquette
    • Email and electronic messages
    • Before class, arrangements with host
    • During class and special situations
    • After class
    • Human resources and confidentiality
  • Preparation for Lesson Delivery
    • Preparation for in-class delivery
    • Presentation of sample lesson
    • Using video, aids, and other devices
    • Classroom feedback
    • Instructor feedback

Day Three
  • Practical Lesson Delivery
  • Legal and Other Required Elements
    • Drug and alcohol training
    • Legal elements and documentation
    • Government required sections and topics
    • Your agency guidelines and policies
  • Training Checklist and Resources
    • Modular outline and available TAPTCO trainings
  • Defensive Driving Overview
  • Post-course Training Requirements
  • Final Takeaways

Post-Course Work: Either before or within one year of attending the instructor-led course, participants must provide PennTRAIN with proof they completed at least one training program from each of the following categories. There is no minimum length for any program, and recommended sources will be provided.

  • Defensive Driving
  • Mobility Securement
  • Operators/Employees (one of the following topics)
    • Drug & Alcohol
    • Bloodborne pathogens
    • Technology
  • Safety (one of the following topics)
    • Safety
    • Security
    • Bus evacuations and emergencies
  • Customers (one of the following topics)
    • Conflict avoidance and harassment
    • Mobility securement
    • Understanding ADA
    • Customer service


Upon completion of the outlined requirements, Master Trainer Certificates will be granted for a period of five years. Renewal requirements include:

  1. Attend at least two Master Trainer Retreats over the five-year period. Master Trainer Retreats will be scheduled 1-2 times per year.
  2. Deliver at least two workshops per year in their professional role as trainer at their agency.
  3. Attend at least one instructor-led training program per year. Alternatively, two live webinars or on-demand training programs can be substituted for one instructor-led training program.

Initial Restrictions for TransitSCORE Graduates:

To maintain an individualized approach and allow time for participant presentations, attendance is limited to twelve people per course. Due to this limited capacity, TransitSCORE Graduates will be eligible to earn their Master Trainer Certificate after the program has been available for a full year. Additionally, current TransitSCORE Graduates will not be required to complete the required online training programs provided by TSI.

PLEASE NOTE - If we have vacancies in October and November, we will add TransitSCORE graduates. Email Kristen Joyner ( to be added to the Master Trainer waiting list for the October/November dates, or either training.

Developed and Presented by: Maria Church, TransNet; Tom Eser, rabbittransit; and MIchael Noel, Noel Training & Consulting, Carl Pysher, Lebanon Transit 

Cost: $290. PPTA cancellation policy applies.

Parking: Free parking is available at rabbittransit

Lodging: PennTRAIN has secured a block of rooms at the Wyndham Garden York, located at 2000 Loucks Road, York, PA 17408. Rooms are available at the government rate of $96/night (plus taxes and fees) on the nights of November 15, 16 and 17. Click here for booking or call 717-846-9500 to book over the phone (be sure to ask for the PPTA block). The room block will be released on November 5, 2021.

Meals: Lunch and breaks will be provided during the training. Complimentary continental (with waffle station) breakfast is available to those staying overnight at the Wyndham Garden York. Please inform Kristen Joyner at of any dietary restrictions at least one week in advance.

Attire: Casual. Because it can be a challenge to keep the meeting room at a temperature that accommodates everyone, we recommend bringing a sweater or jacket to stay comfortable.

Available Seats: 12

rabbittransit is located at:
415 N Zarfoss Drive, York, PA 17404

Pennsylvania Public Transportation Association is a 501(c)6 non-profit organization. 115 Pine Street, Harrisburg, PA 17101

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