PennTRAIN: Master Trainer Program

  • 05/09/2023
  • 9:00 AM
  • 05/11/2023
  • 5:00 PM
  • Hotel Indigo, 765 Eisenhower Boulevard, Harrisburg, PA 17111.
  • 0



Tuesday, May 9, 2023 - 9 AM to 5 PM
Wednesday, May 10, 2023 - 8 AM to 5 PM
Thursday, May 11, 2023 - 8 AM to 3:30 PM 


PennTRAIN’s Master Trainer Program is a Train-the-Trainer course that teaches best practices for training transit bus and paratransit operators.  Through a combination of self-paced study and a three-day instructor-led course incorporating hands-on training, Master Trainer Graduates will exit the program with the knowledge and skills necessary to coach their colleagues to be safe and effective bus operators.

The Master Trainer Program is exclusively designed for public transit employees whose job responsibilities include training. We recommend utilizing TAPTCO's tips on how to select a trainer.

Deadline to Register: Monday, April 10, 2023 (Class size limited to 16)

Presented by: 

Tom Eser, Oceans Transit LLC; and Michael Noel, Noel Training & Consulting


$199. Open to PennTRAIN members only. 

PPTA cancellation policy applies.

PennTRAIN has secured a block of rooms at the Hotel Indigo, located at 765 Eisenhower Boulevard, Harrisburg, PA 17111

Room Block Rate: $110 per night plus tax (if applicable). Must book your room by Monday, May 1, 2023 to secure this rate.

Booking: To reserve your room, you may:

  • Call: 855-516-1092 / Reference block code: PEN
  • Online: Click HERE (After you enter your check in and check out dates, select "Book Now", the group rate per night should appear on the "Select Your Room" page that follows)

Meals: Lunch and breaks will be provided during the training. Please indicate on your registration if you have any dietary restrictions.

Attire: Casual. Because it can be a challenge to keep the meeting room at a temperature that accommodates everyone, we recommend bringing a sweater or jacket to stay comfortable.

Available Seats: 16

Advance Work: Before attending the instructor-led course, participants must complete all of the following training programs. Each program is available online at any time.

  1. PennTRAIN’s Transit 101 (2 hours and 15 minutes)
  2. TSI’s Transit Bus Nomenclature (40 minutes)
  3. TSI’s Fatigue and Sleep Apnea Awareness for Transit Employees (50 minutes)
  4. TSI’s SMS Awareness (1 hour)
  5. TSI’s Curbing Transit Employee Distracted Driving (30 minutes)
  6. TAPTCO’s Trainer Certification Program (3 hours, 9 minutes) access provided upon registration

Instructor-Led Training: The three-day course will cover the following topics: (Exact outline is subject to change).


  • Welcome, class overview, Ice Breaker
  • Train The Trainer – It’s Not What You Teach, It’s What They Learn
  • Play & learn
  • Understanding the adult learner
  • Four roles of the Trainer (Breakout Session)
  • Two minute presentations (Breakout Session)
  • Communications
  • Training tips for success
  • Dealing with nervousness
  • Training techniques for teaching a skill
  • Training techniques addressing motivation & attitude
  • Training methods that work
  • Effective learning
  • Important questions & take-a-ways
  • Review of Day 1 & Icebreaker
  • Review of required training, documentation, legal
  • Required vs mandatory training
  • Topics & lessons
  • Where we teach
  • Deeper into training techniques
  • Stand Up & Share (In the Box)
  • Practical Lessons: Who, what, where, when
  • Special Situations: Emergencies, accidents, injuries
  • Review of TAPTCO and other training materials
  • Overview of student led presentations
  • Prepping for student led presentations
  • Review to this point 
  • Stand Up & Train (2-member, 10-minute presentations with review)
  • Developing training modules
  • Developing training calendars
  • Wrap up & lessons learned
  • After class on-going activities
  • Final thoughts from instructors & group

Post-Course Work: Either before or within one year of attending the instructor-led course, participants must provide PennTRAIN with proof they completed at least one training program from each of the following categories. There is no minimum length for any program, and recommended sources will be provided.

Defensive Driving
Mobility Securement
Customers (one of the following topics)
  • Conflict avoidance and harassment
  • Mobility securement
  • Understanding ADA
  • Customer service
Operators/Employees (one of the following topics)
  • Drug & Alcohol
  • Bloodborne pathogens
  • Technology
Safety (one of the following topics)
  • Safety
  • Security
  • Bus evacuations and emergencies
Customers (one of the following topics)
  • Conflict avoidance and harassment
  • Mobility securement
  • Understanding ADA
  • Customer service
Upon completion of the outlined requirements, Master Trainer Certificates will be granted for a period of five years.  Renewal requirements include:
  1. Attend at least two Master Trainer Retreats over the five-year period.  Master Trainer Retreats will be scheduled 1-2 times per year.
  2. Deliver at least two workshops per year in their professional role as trainer at their agency.
  3. Attend at least one instructor-led training program per year.  Alternatively, two live webinars or on-demand training programs can be substituted for one instructor-led training program.

Pennsylvania Public Transportation Association is a 501(c)6 non-profit organization. 115 Pine Street, Harrisburg, PA 17101

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